How to Fix Zoom Unable to Install Updates Error Code 10002?

 

Zoom is one of the best video conferencing software. You may be using it for meetings, online conferences, or group video calls. And, you wouldn’t want to miss any of these. However, there are times when Zoom does not work the way you want, and you may get frustrated if the meeting is about to start. Many users have reported that they are getting an Unable to install updates Error Code 10002 error message on the Zoom application.

The Zoom Error Code 10002 has mainly affected Mac OS users. They can’t update the Zoom app and keep getting this error message. In this post, we’ll tell you quick ways to get it fixed.

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Fix: Zoom Unable to Install Updates Error Code 10002

You may be getting the Zoom Error Code 10002 on your computer because the Zoom installer package link might be broken. The antivirus software could also be causing this error. It may have quarantined the required update files. Or, your Mac OS could be having an issue with auto updates. Let’s now look at the potential ways to fix the Zoom Error Code 10002.

1. Restart Your Computer

Restarting the Mac OS could fix issues with the installer. And then you’ll be able to update the Zoom application. To restart your Mac, open the Apple menu and select Restart. Once your Mac boots up, check if the problem is fixed.

2. Uninstall and Reinstall Zoom

You should uninstall and reinstall the Zoom application on your Windows or Mac. It can fix installation issues that you’re currently dealing with.

For Mac Users:

1. Open the Zoom app on your Mac OS.
2. Select Zoom.us at the top of your screen and tap on Uninstall.
3. Click OK to confirm.
4. Once the Zoom app is uninstalled, restart your computer.
5. Go to the Zoom download page and download the latest version for your computer.
6. Install the app.

For Windows Users:

1. In the search box, type Control Panel and hit Enter. This will open up Control Panel.
2. Click on Uninstall a program.
3. Right-click on the Zoom app and select Uninstall.
4. After the Zoom app is removed, restart your PC.
5. Open the Zoom download page and grab the latest version of the app.
6. Install Zoom on your Windows PC.

3. Perform a Manual Update

Your Mac OS might have an issue with the auto-update function. This could be the reason why the Zoom app is showing Error Code 10002. You can manually update the Zoom app to fix this error code.

To manually update the Zoom app on your computer, go to the Zoom download center and download the latest version of the application for your Mac OS or Windows.

4. Turn On ZoomDaemon

Turning on the ZoomDarmon will temporarily fix the Error Code 10002 on your Mac OS. This solution has been posted on the Zoom support page.

To enable the ZoomDarmon, run the following command:

sudo launchctl load -w /Library/LaunchDaemons/us.zoom.ZoomDaemon.plist

As mentioned on the support page, the auto-update function may not work, but you’ll be able to manually update the app. To resolve the error code, go to the Login Items list and click on the Zoom toggle to enable it.

We hope one of the solutions from this post helped you in fixing the Zoom unable to install updates error code 10002. Even after trying all solutions if the problem persists, you should contact Zoom support.