Be it corporate meetings, live classes, or video chat with friends, Zoom is probably the first option that comes in our minds. Although the video conferencing software works great on most devices, sometimes it can run into problems. One such problem is the Zoom error code 10004 which occurs when updating Zoom on Mac.
If you are also getting Unable to install updates error code 10004 while trying to update Zoom on your mac, look no further. In this guide, we have curated a list of solutions which has worked for many Mac owners.
To fix the Zoom error code 10004 on your Mac, you will need to manually update the Zoom client. We have shared all the required steps below.
What is Zoom Error Code 10004?
Zoom error code 10004 occurs when your Mac can’t auto-update this software. To remove this error, you will need to download and install the latest version of the video conferencing software.
Steps to Fix Zoom Unable to Install Updates Error Code 10004
If Zoom keeps showing error code 10004, it means your Mac can’t automatically update the Zoom client. Here’s how you can throw this error out of your Mac.
Step 1: Uninstall Zoom
Don’t just download the latest version of Zoom and install it. It may not work. Instead, we’ll completely remove it from your Mac first and then reinstall it. There are two ways to uninstall Zoom from your Mac. We have shared steps for both ways. So, if one of the method does not work, you can try another.
Uninstall Zoom using menu bar:
- Open the Zoom app on your Mac.
- Select Zoom.us from the top menu bar.
- Tap on Uninstall Zoom.
- Click OK to confirm.
After removing Zoom, tap on the Apple icon in the top-left corner and select Restart.
Uninstall Zoom using Zoom Uninstaller:
- Open Finder on your Mac and click Applications from the left sidebar.
- Right click on Zoom.us and select Show Package Contents.
- Tap on Contents and click Frameworks.
- Double tap on ZoomUninstaller.
- Click OK to remove Zoom from your Mac.
Restart your Mac for complete removal of Zoom files.
Step 2: Install the Latest Version of Zoom
Once you have removed Zoom and restarted your Mac (important), the last step is to grab the latest version of Zoom. Visit Zoom download page and download the latest version of Zoom for your Mac. Install it and you should be able to use Zoom without any errors.
You will see a big blue Download button, which is for Macs with an Intel chip. If your Mac has Apple Silicon, tap on “for Macs with Apple Silicon chips, click here to download.”