Samsung Internet Browser comes preinstalled on Samsung Smart TVs. The runs smoothly most of the time, but often it creates problems. A lot of Samsung TV owners have reported that they can’t play any video on Samsung TV Internet Browser. If you are in the same boat, don’t worry. In this guide, we will tell you why the videos are playing and the ways to fix the issue.
If your Samsung TV Internet Browser is not playing videos, probably you’re trying to play videos that require Adobe Flash Player, which the browser no longer supports.
Does it mean the browser can’t play any video? The answer is No. Samsung removed the support for Adobe Flash Player from Samsung TV Internet Browser a couple of years ago because of security concerns. However, it still supports other formats such as HTML5, MPEG-DASH, and HLS.
Videos encoded in these formats can be easily played on Samsung TV Internet Browser. If they are also not playing on your TV, keep reading this guide to know the solutions.
Samsung TV Internet Browser Not Playing Videos, How to Fix?
If the Samsung TV Internet Browser cannot play videos on your Samsung TV, there might be an issue with the internet. Other reasons include an outdated browser version, insufficient RAM, and software bugs. We’ll try to troubleshoot these problems in the solutions below.
1. Check Your Internet Connection
A slow or unstable internet connection could be the culprit. Playing videos requires a fast internet and it should be stable. Otherwise, the videos may fail to load or buffer a lot.
Test your internet connection by running a speed test via speedtest.net and analyze the result. If the connection is slow or inconsistent, reboot the router. Simply, unplug the power cable for a minute and then plug it in again.
Connect your Samsung TV to the internet and then play the video. If the video is still not playing, the website could be facing technical difficulties. Try playing a video on another website.
2. Restart Your TV
Restarting your TV is a common remedy to fix many issues and it does a good job. Probably, your TV can’t play videos because of low system resources or system glitches. Restarting the device kills background processes, thus freeing up tied system resources.
Restart your TV and launch Samsung TV Internet Browser to check if the problem is resolved.
- Switch off your TV and unplug the power cable.
- Wait for 2-3 minutes.
- Plug in the power cable and turn on your TV.
The browser should work fine now. If the problem persists, try the remaining solutions.
3. Clear the Browsing Data
Your Samsung TV Internet Browser might not play videos if the cache gets corrupted or the stored cache is much large. Try clearing the browsing data such as cache, cookies, and browsing history from the Samsung TV Internet Browser.
Here are the steps to follow:
- Go to Settings on your Samsung TV.
- Open the Apps section and select System Apps.
- Tap on the browser.
- Click the option to clear cache and browsing data.
- Click OK to confirm.
You now have a fully functional Samsung TV Internet Browser. It should be faster and smoother than before.
4. Update the TV
Samsung TV gets regular software updates that generally include a lot of improvements and fixes to known issues. The TV has an auto-update option, but not all users enabled it. Running an older version may cause issues.
You should update your TV for the best performance and experience.
There are two ways of updating your TV. We have mentioned both methods below.
Method #1: Using the Internet
- Connect your TV to the internet.
- Go to Settings and select the Support option.
- Tap on Software Update.
- Hit the Update now button.
The steps may vary depending on your TV model.
Method #2: Using a USB Device
- Download the latest firmware for your TV from the Samsung support section.
- Save the downloaded file to your computer.
- Extract the downloaded zip file.
- Copy the extracted files to a USB device.
- Connect the USB device to your TV.
- Turn on your TV.
- Go to Settings > Support > Software Update > Update Now.
- Tap Yes on the prompt screen.
After updating the device, restart it and check if the browser can play videos.
4. Uninstall and Install the Browser
If none of the above solutions worked out in your favor, try uninstalling and installing the Samsung TV Internet Browser on your TV. It could fix problems with browser files and remove the bugs.
If the Samsung TV internet browser is not playing videos on your TV, one of the solutions from this article should fix the issue. We hope this guide was useful to you.